At the end of each term or at the end of the year, it is best practice to clean up the user accounts that will no longer need access to Soundtrap. There are two options to clean up user accounts: deleting or unassign seats. Deleting users will completely remove them from Soundtrap, including all their data and projects. Users with an unassigned seat will retain their account and projects, however they will not be able to login into their account and will not be able to collaborate with their teacher or peers.
More information about the two options will be found below:
1. Delete Graduated students from your EDU account
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- If you are the EDU account Owner and if your EDU account is set up without an LMS integration, you can delete unseated users yourself! To learn more, please follow the steps in this support article to delete users from your EDU account.
- If you are the EDU account Owner and if your EDU account is set up without an LMS integration, you can delete unseated users yourself! To learn more, please follow the steps in this support article to delete users from your EDU account.
2. If your EDU account is set up with an LMS connection: Create a new group called “To be deleted”
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- If you are able to view the “Groups” tab from your Soundtrap dashboard, you can create a new group called “To be deleted” and bulk enroll user accounts that no longer need a Soundtrap account into this group. The EDU owner of the account can then submit a ticket to our Support team requesting the user accounts in this group be deleted.
3. Sorting the User List view in the “Users” tab based on “Last login”
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- The owner of the account can create a support ticket to request that we delete users that haven’t logged in since a given date.
Example: “Please delete user accounts that haven’t logged into Soundtrap since 2020.”
- The owner of the account can create a support ticket to request that we delete users that haven’t logged in since a given date.
4. Unseating via Groups
If you prefer to keep user accounts instead of deleting them, you can consider unseating user accounts instead.
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- If you are able to view the “Users” tab from your Soundtrap dashboard, you can bulk unseat user accounts based on groups. Please refer to this article on how to reassign seats to users.
- You could also create a new group called “To be unseated” and bulk enroll user accounts into this group that no longer needs an assigned seat. You can unseat the user accounts in this group or reach out to our Support team.
- If you have a list of existing groups where users in those groups no longer require seats, you can submit a support request to our team to unseat users within those groups.
5. The owner of the account can create a support ticket with a list of email addresses that need to be deleted or unseated.
- Please remind users to download any projects that they wish to keep before submitting account deletion requests.
- There is a one week soft deletion grace period before the accounts become completely hard deleted.
- Once user accounts have been deleted, any data within those accounts will be deleted as well and cannot be recovered.
- Unseated accounts will maintain their data but will not be able to access Soundtrap. In order to access Soundtrap at a later time, the user will need to be manually assigned a seat by the owner of the EDU account. Please refer to this article on how to reassign seats to users.
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