How do I delete users?

EDU Owners/Administrators can now delete users from their EDU account as long as the EDU account is set up without any LMS integration (with the exception of Google Classroom).
Please note: before a user can be deleted, they need be unassigned their seat.

To delete Graduated users from your EDU account, please follow the steps below:

1. Log into your Owner account

2. Head to User list

3. Select all the users you wish to Delete > click the Edit seats button > Delete users 

NOTE: Make sure that the users you wish to delete have been unassigned a seat. If not, please click "Unassign seats" prior to clicking the "Delete users" button. 

4. A pop-up message will appear to make sure you confirm the complete deletion of users. If everything's set, click on Delete users.

If the users are still assigned to seats, deleting users won't work.

On the other hand, you must reach out to Soundtrap support or to your Soundtrap representative if your EDU account's connected to any LMS Integration. A Teacher account without Admin permissions cannot request a user account deletion. Review the end of term / end of year best practices article for more options related to user management.