The EDU owner must reach out to Soundtrap support or their Soundtrap representative. A teacher cannot request a user account deletion. Review the end of term / end of year best practices article for more options related to user account cleanup and management.
NOTE: Before submitting any account deletion requests, remind the users to download the projects they want to keep.
From your Projects page, locate your project, click the 3 vertical dots, click “download” and choose “MP3".
Additional information:
- If you know that the student will use Soundtrap in future terms, consider temporarily unassigning their Soundtrap seat. Read more in our "How to reassign seats" article.
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