To delete a user, please ask the Owner of the account to send an email to support and notify us about the email address(es) or username(s) of the user that should be deleted from the account.
NOTE: It's only possible to completely delete the user account from Soundtrap (which includes all data and projects). Before requesting to delete the user, make sure to guide the user how to download their projects in order to keep the work they've created by following the instructions below:
From the studio, click "File", then "Export" and then choose "Export project to mp3 file".
- If you wish to remove more than one user, please provide a list of email address or username of the users.
- If you know that the student will need access to your Educational account in the future and want to temporarily unassign the students seat, please look at this article on "How to reassign seats between students".