Got a subscription?
If you're a Soundtrap Sound Starter, Music Production, Vocals & Songwriting, or Production & Vocals subscriber, you can always switch to the free account. To do that you have to cancel your subscription.
You will still be able to use Soundtrap but with a limited amount of loops, instruments and features. However, if you've made the choice to delete your account, first cancel your subscription.
After you're done, contact us through the Messaging widget at the bottom right corner of the page and submit a request to delete your account.
NOTE: Deleting your account will remove all of your recorded material and projects.
Got a free account?
If you have a free account, nothing will force any transaction, only if you've purchased or authorized one yourself.
To delete your free account, contact us through the Messaging widget at the bottom right corner of the page and submit a request to delete your account.
NOTE: Deleting your account will remove all of your recorded material and projects.
Need help?
If you’re having trouble using Soundtrap, please contact us through the Messaging widget at the bottom right corner of the page first. We'll do our best to help you out.
Reactivate
Once your account is deleted you have 7 days to change your mind and reactivate the account again. Contact us by sending an email to support@soundtrap.com to reactivate your account.
Once those 7 days have passed, the account will be completely deleted and there's no way for us to restore it.
Comments
6 comments
No, me permiten cancelar mi suscripción o eliminar mi cuenta
Hi @eraldo, thanks for reaching out to us!
Our apologies, as we currently don't offer support in Spanish. Would you mind translating your post/comment to English?
You can also send us an email here :)
Hello, can you please delete my free account? I created it such a long time ago but I never really did much with it, so I want to get rid of it for good.
Hi there @Eros Jimenez, thank you for updating us.
We've created a support ticket for you about your issue. Our Support Team will be contacting you very soon.
For other users experiencing the same issues, please send us an email here :)
Can you please delete my account? I just signed up to see how it works.
Hello @Maciej, thanks for getting in touch!
We've received your email about this too. Rest assured our Support Team will get this squared the soonest :)
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