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  1. Soundtrap Support
  2. Account & Payment

Account & Payment

Password, email or username changes? Payments or changing subscriptions? Look no further!

Account

  • Soundtrap suspends service in Russia
  • How to Turn on 2-Step Verification for Google-created accounts
  • How do I delete my account?
  • How do I add/change/remove my profile picture?
  • How can I change my first and last name, or e-mail address?

Payments

  • How do I update my billing information?
  • Will I be refunded/charged when I upgrade, downgrade or cancel my subscription plan?
  • Why does my bank statement show multiple charges for one purchase?
  • I can't pay with my credit card
  • Where can I see my current/past subscriptions and receipts?

Subscription

  • Additional Options
  • What happens to my podcast episodes if I get the Free subscription?
  • How do I cancel my subscription?
  • Who is the Music Makers, Storytellers, Soundtrap for Education for?
  • How much does Soundtrap cost?
  • I subscribed for Premium but didn't get the Premium features
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