Getting an error message when accessing the studio and homepage

If you're experiencing issues with Soundtrap, such as:

• 503 error
• 502 error
• Problems accessing the site
• Can't log in

Please check our status page: status.soundtrap.com

You can also check our Community for more information. 

Rest assured that if it is a major issue that is affecting a lot of creators, we are always aware of it and have a team working on solving the issue as soon as possible.

Troubleshooting

Here are some simple steps you can take to rule out if the issue lies within your browser/device or Soundtrap servers: 

1. Reload the page
2. Restart the browser
3. Restart your computer/tablet/phone
4. Clear your cache and cookies and try again

If the status page indicates that there is no current issue with Soundtrap, please try to reload the page or browser before contacting us. 

If you're still having issues with accessing the site or logging in, please contact our support team here.