Will I be refunded/charged when I upgrade, downgrade or cancel my subscription plan?

Individual Subscription Plans: 

After you purchase a Soundtrap subscription, you're still able to change it by going to your Subscription Settings and choosing the plan you want to have under the Change subscription header.

• If you upgrade from Sound Starter or Music Production, we will charge the card used to purchase your current subscription. However, please note that this amount takes into account both how much time is left on your current subscription and the price of the new one. Please visit our Pricing Page for more information.
• If you downgrade from Production & Vocals to Sound Starter, for example, the changes will take effect when the current subscription renews.
• If you're changing from Monthly to Annual and vice versa, the changes will take effect when the current subscription renews.
• If you're canceling your subscription, the subscription will expire the following month/year (depending on your plan) and you will not be charged. You will not be refunded for the time period between cancellation and expiration.
   

Education Subscription Plans: 

• You may upgrade your Classroom or School account, or increase your number of seats, at any time. However, downgrading of plans or decreasing the number of seats will not be possible until your next renewal period.
• If you wish to upgrade your School account paid via invoice you can do so by going to this link. If you wish to upgrade your Classroom or School account paid online via credit card you can do so by clicking the ellipsis button (⋯) next to your account name when being logged in > Click Subscription > Change Plan. 
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    • Please note that the amount takes into account both how much time is left on your current subscription and the price of the new one. Please visit our Pricing Page for more information.

• If you upgrade to the District plan there may be a maintenance fee. In addition, certain LMS options may require you to delete your account and the associated work.
• What is a Maintenance Fee?
  • Ensure seamless implementation, top-tier support, and exclusive benefits with our District Maintenance Fee, which provides:
    • Premium Rostering & Developer Support – Hassle-free integrations and technical assistance to keep everything running smoothly.
    • Dedicated Senior Account Manager – A trusted partner who understands your district’s unique needs and ensures success.
    • Enterprise Customer Success Manager – Personalized guidance to maximize impact and drive adoption.
    • Premium Chat and Email Support – Immediate assistance whenever you need it, ensuring uninterrupted learning.
    • Early Access to Beta Features – Get a first look at new innovations and shape the future of the platform.
    • This essential add-on ensures your district receives the highest level of support, efficiency, and innovation.
       
  • If you plan to downgrade from School or District to Classroom upon renewal, the most important actions you need to take are: 
    • Clean up your groups since you will be limited to only 2 groups. Please do so by following the instructions in this article: How to Create and Delete a Soundtrap Group 
    • Remove any LMS connection you currently have connected to your EDU Account. Please do so by contacting support. 
    • NOTE: When downgrading to Classroom it's only possible to purchase the subscription via Credit Card. 
       
  • If you're canceling your subscription, the subscription will expire the following year and you will not be charged. You will not be refunded for the time period between cancellation and expiration.
     

  • You can try Soundtrap for Education for free for 30 days with no card or payment method required upfront. Check out Creating a Soundtrap for Education trial account. You may cancel at any time. 

    See www.soundtrap.com/pricing for more information about the different subscription plans.

    To learn more, please visit our EDU Portal!