Payment Issues

Make sure your payment method has sufficient funds, and is:

• Registered in the same country as your Soundtrap account
• Not expired or canceled
• Enabled for foreign, secure online and recurring purchases
• Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device

Still not working?

• Reload the page
• Try using a private/incognito window
• Restart your computer/tablet/phone
• Clear your cache and cookies and try again
• Try a different payment method
• Get in touch with your payment provider

Regular payment error?

• If a monthly payment fails, you won't immediately lose your Paid Subscription. We’ll try to process the payment again over the next few days.

Payments through a partner

If your plan is with a partner company (e.g. Apple App Store or Google Play Store), they manage your payments. You'll need to speak to them about anything payment related.

• To check who your provider is, or to reach out to them directly:
• Go to your Account overview page.
• Scroll down to Your plan.
• Click the contact link under Payment.
• You can check or update your payment info on your account page, under Your plan.

Need help?

Log in to Soundtrap and click the Messaging widget at the bottom right corner of the page.