Payment Issues

Make sure your payment method has sufficient funds, and is:

• Registered in the same country to your Soundtrap account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.
• Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

Still not working?

• Try entering your payment details again using a private/incognito window.
• Try a different payment method.
• It might just be a temporary connection issue, so wait a few hours and try again.
• Get in touch with your payment provider.

Regular payment error?

• If a monthly payment fails, you won't immediately lose your Paid Subscription. We’ll try to take the payment again over the next few days.

Payments through a partner

If your plan is with a partner company (e.g. Apple App Store or Google Play Store), they manage your payments. You'll need to speak to them about anything payment related.

• To check who your provider is, or to reach out to them directly:
• Go to your Account overview page.
• Scroll down to Your plan.
• Click the contact link under Payment.
• You can check or update your payment info on your account page, under Your plan.

Need help?

Log in to Soundtrap and click the Support button at the bottom right corner of the page.