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refund

Comments

8 comments

  • orin limbu

    also if i need to contact customer support, what's the email?

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  • Jethro

    Hello, thank you for reaching out!

    We'll be passing this onto the support team so we can take a closer look. Someone will be contacting you very soon.

    For other users having the same issue, you can email us here :)

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  • David mccarty

    I've been charged for the past 3 months for soundtrack after I cancel my subscription it was a total of almost $50 in charges I need to be refunded because I canceled my subscription you can see I haven't used it in months I didn't even know I had it it doesn't make sense I need to be refunded please and thank you

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  • Jethro

    Hi there @David mccarty, thank you for reaching out!

    We've received your email about this too and have responded. Rest assured that our Support Team will get this sorted out the soonest. 

    For other users having the same issue, you can send us an email here

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  • Ally Syngel

    Is it possible to get a refund? 😭 I didn’t mean to renew my subscription… I thought I had cancelled it a while ago, and it suddenly came back?

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  • Jethro

    Hello @Ally Syngel, thank you for reaching out!

    We've made a support ticket for your refund request. Our Support Team will reach out to you soon. 

    For other users having the same issue, you can send us an email here :)

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  • Oleksii Nikitin

    Hello is it possible to get a refund because I wasn't even using Soundtrap like recently, i just forgot to cancel the subscription

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  • Abiel (Music Maker)

    Hi, thanks for getting in touch!

    It looks like you already sent a support request through email. We'll be glad to assist you from there moving forward :)

    If you there's anything else we can assist you with, just let us know.

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