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Can´t drop samples and mp3 files into soundtrap!

Comments

5 comments

  • Jethro

    Hi there, thank you for reaching out and sharing this!

    This calls for further investigation as this is an unintended behavior in the studio. Rest assured as we've received your email about this too, and our Support Team will get this resolved the soonest. 

    For other users experiencing the same issues, please try these initial troubleshooting steps:

    • Use Google Chrome to open Soundtrap for best compatibility and performance
    • Clear your browser's cache
    • Use the updated version of your browser
    • Try using a private/incognito window in Chrome

    If you're still having trouble after trying these or other issues, send us an email here for us to better assist you :)

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  • Randy Randomson

    that's not the issue here, Jethro. none of those troubleshooting steps fix the problem.

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  • Jethro

    Hi @Randy Randomson, thank you for reaching out. 

    We'll be sending this over to our Support Team. They'll be in touch soon :)

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  • Andi Balog

    @Soppatorsk i'm having the same problem..😩
    Only started using the software about 2 weeks ago and thought it was AWESOME and so time saving being able to drag and drop files... and then today i jump on and realise it's not allowing me to do that... after restarting my computer and reloading the website I found it still isn't working so I googled the issue and found this thread!

    Hope it's fixed soon Soundtrap as I love the software otherwise🙏🏼 please and thanks!

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  • Jethro

    Hi @Andi Balog, thanks for getting in touch!

    We've created a support ticket about this. Our Support Team will be reach out to you soon :)

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