Suddenly can't export tracks

Follow

Chick

• November 12, 2022 01:37

This poses an issue for me as I like to create tracks here, add effects to them from other software like Audacity, and then import them back into the studio. Waiting for the entire project to mix instead is usually a massive pain.

Was the individual export feature removed? Is this just some kind of malfunction? The button is gone from both MIDI and audio channels.

Thank you in advance.

0

• 

  choolwe

  • November 27, 2022 20:39

  Hello. I am experiencing some problem with your website. I can not export my song, i have been trying for almost an hour. It has not exported yet. Can I get some help?

   

  And Please improve your customer service.

  0

  Comment actions Permalink
• 

  Jethro

  • November 27, 2022 22:46

  Hi @choolwe, thank you for reaching out and sharing this!

  Please try these initial troubleshooting steps:

  • Use Google Chrome to open Soundtrap for best compatibility and performance
  • Clear your browser's cache
  • Use the updated version of your browser
  • Try using a private/incognito window in Chrome

  If you're still having trouble after trying these or other issues, send us an email here for us to better assist you :)

  0

  Comment actions Permalink
• 

  Jethro

  • November 14, 2022 16:09

  Hi there, thank you for reaching out.

  We've received your email about this too and our Support Team will get this resolved the soonest possible.

  For others encountering the same issue, send us an email here :)

  -1

  Comment actions Permalink

Please sign in to leave a comment.