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Suddenly can't export tracks



  • Jethro

    Hi there, thank you for reaching out.

    We've received your email about this too and our Support Team will get this resolved the soonest possible.

    For others encountering the same issue, send us an email here :)

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  • choolwe

    Hello. I am experiencing some problem with your website. I can not export my song, i have been trying for almost an hour. It has not exported yet. Can I get some help?


    And Please improve your customer service.

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  • Jethro

    Hi @choolwe, thank you for reaching out and sharing this!

    Please try these initial troubleshooting steps:

    • Use Google Chrome to open Soundtrap for best compatibility and performance
    • Clear your browser's cache
    • Use the updated version of your browser
    • Try using a private/incognito window in Chrome

    If you're still having trouble after trying these or other issues, send us an email here for us to better assist you :)

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