All my projects GONE !

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Ivan Cayendo

• June 06, 2022 22:41
• Edited

I started using soundtrap 4 years ago. At that time i was using the free account, then my school started using it (I updated my same account with educational premium).

Then, 2 years later, I couldnt even enter into my account. The page said that I "should ask my teacher to get access" or something like that...

Two years have passed since that. Today I tried to enter again. The "ask your teacher to get access" message was gone. But all my projects dissapeared... Now my user page looks like the one of a new account,  It is empty.

I would realy thank if my projects could be restored. Especialy because i wanted to remix and reupload them to my youtube channel

https://www.youtube.com/channel/UC04IjRMsB6p2gGMecuu3RsQ

Its a shame, i lost like 50 songs, 2 years of fun music making. 

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• 

  Jr

  • June 13, 2022 11:30

  Hi Ivan, thanks for getting in touch! 
  
  We’ve received your email about this, and our support team wants to make sure everything is working for you.
  
  If you’re still having trouble, feel free to reply here in our Community or email us again here.

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