I reached out to support last Friday - it will be a full week tomorrow. I had been happily using this platform to edit my podcasts. When I tried to upload a larger file (not super large) on Friday morning, the site would either crash completely or after getting to 91% on the upload it would tell me the file type isn't supported. It's a wav file and is no different than any of the other files I uploaded. Same file type, same recording gear, everything. I tried on both Chrome and Edge - same result. I tried on a different computer - same result. Support told me to use Incognito, run nothing else and clear cookies - did all of that - same result. Then support just ghosted me. I waited almost all day and then reached out again and was told to "merge my files". No files to merge - can't even upload the one file. I listened to the file, it's fine. I uploaded it to a desktop software that I'm not super familiar with but it loaded and worked just fine there. So, I spent hours on the weekend trying to learn a different platform and cut down the file. Got it cut down and low and behold, it loaded to Soundtrap. Recorded a new episode Sunday night and tried to upload it Monday morning - same darn problem!!! Followed up with support again - they thanked me for my patience and then asked for a screenshot - then nothing again. So now I've also video'd what's happening and submitted the videos of my screen - ghosted again. Is anyone else having either this issue or being left completely hanging by support for a service we're paying good money for?
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