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Anyone else getting zero help from support?

Comments

3 comments

  • Jethro

    Hello, thank you for reaching out and thank you for your patience.

    We've received and responded through email about this too. Rest assured that we'll do our best to resolve your issue.

    For others having issues as well, let us know here in the Community or send us an email here at your convenience.

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  • DayBreak Forgotten

    damn man. cant imagine how much that sucks. i get what you mean. but at the same time for most people here its a free in browser app. and its very underrated and not as popular. so they might have a limited team of staff and support. plus they probably had no idea how to fix it. but still yeah it would be a problem especially for people who have deadlines on when they release. would hate to keep 1.2 million subscribers eating form their weekly post because of a download error.

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  • Jethro

    Hi Yuki, thank you for giving us a shout and for your feedback. 

    We try our best to respond to every query the soonest possible and we also have Chat Support live between 2AM to 7PM USA-EST to address any issues. Should you have more ideas on how we can further improve our service, please share it with us here in the community or shoot us an email here :)

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