Accidentally deleted project!! please HELP!!!!

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Niko Nope

• April 06, 2022 03:51

Hey Soundtrap community I seriously need your help to recover a deleted track so this track which I was collaborating on with my cousins called "upsidedownwhat(fast lane)" is a track that I've really been workikng hard on and WAS JUST ABOUT TO RELEASE, but since we originally started this project in their account they somehow had the power to accidentally completely delete the project for not only themselves but ME TOO AS a collaborator, so yea it's a really bad mistake and I've just submit a request for this but I thought making a post may help more too on bringing this project we've been working super hard on for like 4 months back, please soundtrap crew.

Thanks

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  Jethro

  • April 06, 2022 06:36

  Hey Niko, yes, we can definitely help with this!

  I'll be forwarding this to the support team so we can look for your project. Someone will be in touch with you shortly.

  If anybody else needs help with this, you can email us here so we can sort this out for you much faster :)

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  JL

  • October 29, 2022 20:35

  I am currently struggling with the same thing. Although I did email the support team twice. Just want to know how long the process will take.

   

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  Jethro

  • November 02, 2022 20:50

  Hi there, thank you for reaching out.

  We've received you email about this too. Our Support Team will do their best to get this resolved real soon.

  For other users experiencing the same issue, you can reach us here :)

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  alexander70004

  • April 19, 2023 07:41

  I also accidently deleted a project called Don't Let Go. I have sent an email to the support team. I'm wondering how long it would take because it is a part of an assignment that is due this friday
  please please can i get it back

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  Abiel

  • April 19, 2023 10:21

  Hi! We've received your support ticket with us, don't worry.

  Someone will get in touch with you very shortly :)

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