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Problem with exporting song

Comments

19 comments

  • Jethro

    Hello, thanks for getting in touch!

    Please try these initial troubleshooting steps:

    • Use Google Chrome to open Soundtrap for best compatibility and performance
    • Clear your browser's cache
    • Use the updated version of your browser
    • Try using a private/incognito window in Chrome

    If you're still having trouble after trying these, let us know here in the Community or send us an email here for better assistance :)

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  • WWIIGEEK

    None of those work im having the same problem. So are a bunch of other people. It's not exporting no matter how long you wait. It's still a problem. Apparently for 7 months...

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  • Jr

    Hi @WWIIGEEK, thanks for reaching out! 

    We’ll be passing this to our support team so we could have a closer look. Someone will contact you soon.

    Let us know if there’s anything else :) 

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  • Rain

    So recently I just started having this same problem but only on one project. (I made a mashup of 5 songs and it sounds so good and I really just want to show it off pls help) 

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  • Jethro

    Hi @Rain, thank you for reaching out to us!

    Please try these initial troubleshooting steps:

    • Use Google Chrome to open Soundtrap for best compatibility and performance
    • Clear your browser's cache
    • Use the updated version of your browser
    • Try using a private/incognito window in Chrome

    Should you still encounter issues, kindly send us an email here for better assistance.

    When you're ready, here are links to guide you on how to get a bigger crowd for your masterpiece:

    Let us know if we can assist you with anything else :)

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  • toastman

    None of these worked, I haven't been able to export my song. This is still an issue 10 months later, and people need to export songs. Without this, how will people be able to share their songs and tell others about this wonderful DAW. People will stop using the site if the most basic feature is not available.

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  • Jethro

    Hello @toastman, thanks for getting in touch!

    We've received and responded to your email about this too. Rest assured that our Support Team will get this sorted out the soonest. 

    For other users having the same issue, send us an email here for us to better assist you :)

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  • Austin long

    None of the support responses work, none of the support suggestions here work. Ive used premium for about 6 months now and have canceled due to this issue. i cannot export anything now i will be moving to another editor, and i will NOT be recommending to any of my friends and family. (ive gotten 7 people to sign up for premium now, 4 have had this issue and canceled) and i will be telling anyone asking for software recommendations to STAY AWAY from this one, until this issue is resolved!! 

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  • Jethro

    Hello, thank you for updating us.

    Our team is aware of the issue and currently working to fix it as soon as possible. We'll get back to you once we have an update on the matter.

    In line with this, we apologize for the availability issues you’ve experienced over the past few days. You can see our System Status here at all times.

    While we're sorting things out, we've added a temporary feature that allows you to directly download the project from the Studio. Under File, select "Download mix (beta)"

     Thank you in advance for understanding and extending your patience.

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  • That One Gamer

    13 months later, having this issue this is a major bug that needs to be fixed, I don't know how many times I've tried exporting something and it hasn't worked

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  • Jethro

    Hello @That One Gamer, thank you for reaching out!

    The "Download mix (beta)" is no longer available as it was only a temporary fix. To remedy your export/download issue, kindly try the following:

    A. Project Duplicate.
    Open the project and head to "Save as.." (2) under the File menu (1). (This is also super useful for alternative versions, or backups when you go wild with experimentation.)

    (1) File menu - Save as..

    (2) Save as... dialog
    Then try exporting again. 

    B. Tweak the project to trigger mixing
    To retrigger the mixing of your project, make very slight changes to the project(s) such as adjusting a volume knob, truncating/extending a quiet section of a region, etc.
     
    Let us know how it goes :)

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  • Artin Jahanbani

    I am still facing this issue and cannot export my files. I have tried all the troubleshooting methods above but none worked. Every time when I start to make a track, I spent hours and hours to make them just to find that I cannot export them. Then I'll have to switch to Wevideo or something.

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  • Jethro

    Hi there @Artin Jahanbani, thank you for updating us.

    We've created a support ticket for you about your issue. Our Support Team will be contacting you very soon. 

    For other users experiencing the same issues, please send us an email here :)

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  • brittproductions89

    Hey guys!
    I have this problem too. I ended up using Audacity and just re-routed the input to my computer's internal speakers.
    Audacity is free, and you can download it online. The best part is, you can continue to edit in soundtrap and you won't sacrifice sound quality.
    So after you download Audacity, click "view" from the drop-down menu, hover over toolbars and choose "device toolbar". A few drop-down menus will appear. If you're using Windows, choose Windows WASAPI from the drop-down all the way to the left. Then, in the drop-down directly to the right of that one, choose "speakers ... (loopback)". If you're using something else, you may have to Google this part or play around. I believe in you!
    Now, click record (a new track will automatically appear) and then hit play on your audio file in Soundtrap! I like to play from the homepage in case of lag. Good luck! Hopefully that helps and they don't take this down because I mentioned another program! Put this is a way to continue to use Soundtrap! I know it's a pain in the ass sometimes, but it's also a helpful tool when you need it!

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  • shaylalewis1997

    Solution!

    I also have this issue but i did find a way around it. Using the 3 little dots on the tracks you can export WAV files of each individual track. And then ether create whole new file and try again or use them in another program and then export them as one file there. Hope this helps!

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  • shaylalewis1997

    Also I may add you can click settings and merge tracks and that’s combines them into one track with all edits and effects and then export that track same locations the 3 dots next to the track name and above the mute.

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  • rizqiamra

    Thank you @shaylalewis1997 for the solution.

    Save As
    Save your project as different file name, just to be safe.

    Merge Tracks
    a. Select all the tracks you need/want to Mix. 
    b. Then go to Menu > Settings > Merge tracks...

    Export as WAV
    a. Menu on the individual Track, click the Three Dots Menu
    b. Export as WAV (it will download to your computer)

    From there you might wanna use 'free online audio converter' to convert from WAV to MP3 etc.

    Hope this helps, as well.

     

     

     

     

     

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  • samuel campbell

    something happened to me on my chromebook my windows machine did not have a problem hope this helps

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  • brittproductions89

    Hey guys! Back with a solution I've had- use your phone to export! When you finish your edit, save it one last time and wait a few minutes to process. It may take longer with bigger projects.
    Then, export directly from the homepage on your phone through Chrome or another browser.
    Hope that works for you!

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