Says My Microphone Access is Denied When It's Not
Whenever I try to record my voice, it gives me the prompt to enable microphone, so i allow it, and in site it says its denied and to enable at the top right, but in the top right it says microphone access allowed.
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Official comment
Hi Cory, thanks for your post! Our support team has contacted you to resolve this. Please let us know if there's anything else!
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I appreciate your support team, as they are responsive, but it always takes a day to resolve any issue as I believe you are in Europe. It would be super helpful if the answers to some of these questions showed up on the help site so we can get answers quicker. For students that are frustrated because the tech doesn't work, it would be nice if answers to questions such as this one could be shared when fixed so at least we have something to try?
I'm having the same issue and have e-mailed support.
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I now have found out, what the reason for the blocking of the microphone might be: initially I connected a Presonus Studio 16 USB to soundtrap with the result, that the mic was blocked, despite all configuration recommendations via Google Chrome.Then I changed the Audio Interface to Presonus Audio Box itwo,and - surprise, surprise - no blocking of the microphone anymore. So it definitely has somethoing to do with the Audio Interface and the relevant driver. I also have a Behringer UM2 and a Behringer UMS404HD which I will test as well. I hope this information helps to identify a solution which is desperately required. At least this is waht I read in the forgoing comments.
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Hello, thanks for getting in touch!
This prompt really can be because of many factors such as the make and model of the device you're using or how it's connected (if it's connected directly to your computer, or if you're using an interface). Our first suggestion is to connect your device first before opening Soundtrap in your browser.
Kindly check our support articles as well:
- How to enable mic
- How to connect a microphone - Volume check - Multi recording
- Microphone Access [Google Chrome]
- There’s no sound from my microphone!
- Where do I change my microphone or audio input device for recording?
If you're still having trouble saving after trying these, feel free to send our support team an email here and we'll take a closer look :)
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