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Experiencing issues with Soundtrap? Read this!




  • johnmaknak

    I don't understand the two arrows you have after each post. Does the up arrow mean that we have the same problem as the poster does? Or does the up arrow mean that we're satisfied with the help Soundtrap has provided for that particular question?

    Does the down arrow mean that we disagree with the original poster, because we've never had that problem? Or would a down arrow mean that we have had the same problem, and we're frustrated?



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  • Robert Curry-El

    Soundtrap is not opening and my students lost access as well. Every attempt to login results in message that states 503 service unavailable. no server available to handle this request. It started about 9:40am while I was grading student projects

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    My Freesound isn't working. Every time I try to even listen to a certain sound. It gives me a notice saying I need to check my Internet connection and I am not connected to soundtrap.

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  • M. A.

    Hello, thanks for getting in touch and for sending us an email as well!

    We'd like to continue providing assistance from there so we can take a closer look at your account.

    If anybody else needs help with this, please try:

    1. These troubleshooting steps.

    2. To check if the website is allowed.

    Feel free to contact our support team here if the issue persists after trying these steps!

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