Experiencing issues with Soundtrap? Read this!

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Ella

• September 01, 2021 12:18
• Edited

Hi!

You'll find the current status of Soundtrap here. 

If you're experiencing other issues, please post them in Questions & Answers and we'll get back to you as soon as possible. 

Thank you for your patience!

Please note that posts containing any personal information such as email, phone number, address and similar will be removed from the Community. Your name//alias and image will be viewable by other users when you submit your post or comment, please consider this when posting. 

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  Robert Curry-El

  • March 09, 2021 17:13

  Soundtrap is not opening and my students lost access as well. Every attempt to login results in message that states 503 service unavailable. no server available to handle this request. It started about 9:40am while I was grading student projects

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  XMITCHX

  • March 23, 2021 14:24

  My Freesound isn't working. Every time I try to even listen to a certain sound. It gives me a notice saying I need to check my Internet connection and I am not connected to soundtrap.

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  M. A.

  • March 26, 2021 10:54

  Hello, thanks for getting in touch and for sending us an email as well!

  We'd like to continue providing assistance from there so we can take a closer look at your account.

  If anybody else needs help with this, please try:

  1. These troubleshooting steps.

  2. To check if the website https://freesound.org/ is allowed.

  Feel free to contact our support team here if the issue persists after trying these steps!

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  johnmaknak

  • March 21, 2022 13:36

  I don't understand the two arrows you have after each post. Does the up arrow mean that we have the same problem as the poster does? Or does the up arrow mean that we're satisfied with the help Soundtrap has provided for that particular question?

  Does the down arrow mean that we disagree with the original poster, because we've never had that problem? Or would a down arrow mean that we have had the same problem, and we're frustrated?

   

  Thanks

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