Can't verify email???

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Ellie

• January 16, 2021 01:16

Okay I may just be big dumb and this may be bc i dont have a paid subscription but my account keeps telling me to "activate my account" with my email and i got an email when i made the account so i tried to open the link it send and it just sent me to the studio

 

it wont let me resend the link it says something along the lines of "Something went wrong try again" 

has anyone had this problem?? Or know what's going on?? 

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  M. A.

  • January 21, 2021 06:54

  Hello Ellie, thanks for getting in touch with us!

  We'll be converting this into a support ticket so we can investigate further and sort this out for you. Someone from our team will be contacting you shortly.

  If anybody is experiencing the same issue, kindly reach out to our support team here :)

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  XapperXXX

  • March 14, 2023 22:15

  I am also having that same problem can u help me fix it please I would really appreciate it very much thank you and have a great day 

   

  -XapperXXX

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  Jethro

  • March 15, 2023 12:31

  Hi there @XapperXXX, thank you for contacting us!

  We've created a support ticket for you about your issue. Our Support Team will be contacting you very soon. 

  For other users experiencing the same issues, please send us an email here :)

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  Tara Fischer

  • March 22, 2023 02:19
  • Edited

  Hi,

  I am experiencing the same problem. At the top of my Educator Soundtrap page it says in bold red and white letters: Verify your email to enable all features. An activation email was sent to....

  I resent my email 8-10 times and when I click on the link, it just takes me back to my educator page.

  I am trying to collaborate with various groups who have created songs and I can not invite them into their groups, as it keeps saying that I need to verify my email address, I can see their email addresses pop up when I invite them, but mine does not come up.  In my group, I am listed as an owner and on my home page as an administrator for my school. Should I be listed as the teacher, or does it matter?

  Thanks for your help.

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  Abiel (Music Maker)

  • March 27, 2023 14:23

  Hello, thanks for bringing this up to us!

  We'll be converting this into a support ticket so we take a closer look on what's happening. Someone from our team will get in touch with you as soon as possible.

  For anybody who's experiencing the same issue, kindly reach out to us here :)

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