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Can't verify email???

Comments

5 comments

  • M. A.

    Hello Ellie, thanks for getting in touch with us!

    We'll be converting this into a support ticket so we can investigate further and sort this out for you. Someone from our team will be contacting you shortly.

    If anybody is experiencing the same issue, kindly reach out to our support team here :)

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  • XapperXXX

    I am also having that same problem can u help me fix it please I would really appreciate it very much thank you and have a great day 

     

    -XapperXXX

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  • Jethro

    Hi there @XapperXXX, thank you for contacting us!

    We've created a support ticket for you about your issue. Our Support Team will be contacting you very soon. 

    For other users experiencing the same issues, please send us an email here :)

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  • Tara Fischer

    Hi,

    I am experiencing the same problem. At the top of my Educator Soundtrap page it says in bold red and white letters: Verify your email to enable all features. An activation email was sent to....

    I resent my email 8-10 times and when I click on the link, it just takes me back to my educator page.

    I am trying to collaborate with various groups who have created songs and I can not invite them into their groups, as it keeps saying that I need to verify my email address, I can see their email addresses pop up when I invite them, but mine does not come up.  In my group, I am listed as an owner and on my home page as an administrator for my school. Should I be listed as the teacher, or does it matter?

    Thanks for your help.

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  • Abiel

    Hello, thanks for bringing this up to us!

    We'll be converting this into a support ticket so we take a closer look on what's happening. Someone from our team will get in touch with you as soon as possible.

    For anybody who's experiencing the same issue, kindly reach out to us here :)

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