LIMITED TIME OFFER: $0.99 for 3 months of Music Maker Supreme. $14.99/mo after. Not for users in Quebec. Ends 12/15/19. Terms apply.
Get it Now

Accidentally signed in as a student?

Comments

3 comments

  • M. A.

    Hello Chelsea, thanks for getting in touch!

    We've responded to your email as soon as we can and we hope all's good now.

    If anyone else is experiencing the same issue, please send an email to our support team so we can solve this for you much faster :)

    0
    Comment actions Permalink
  • Sarah P

    I am having a similar issue. I was invited to another group by another EDU Admin account and lost access to all of my groups. I was then considered a teacher in their account. I rejoined one of my groups with the link I sent out to my students but unfortunately now my Soundtrap account thinks I am a student and I don't have admin access. I have reached out via submit a request as well.

    Please help! Thank you!

    Sarah

    0
    Comment actions Permalink
  • M. A.

    Hello Sarah, thanks for sending in a request!

    As we've mentioned in your other Community post, yes, we can confirm that there was an issue on our end that has temporarily affected EDU accounts, but this has already been fixed and you should now be able to use your account as intended.

    If you ever encounter this issue again, feel free to let us know :)

    0
    Comment actions Permalink

Please sign in to leave a comment.