can't activate account

Follow

sianob79

• November 24, 2020 20:25

I forgot to cancel my subscription in time before the free trial ran out (I got it for my son to join in a coderdojo session). Since I forgot I decided to cancel the subscription but let my son use it until it expires end of december. However it is very frustrating I can't activate the account. I get this instead

"We can't seem to find that activation number. Mind trying again? "

- I get above when trying to resend activation link to my email

"You have to activate your account to be able to use all the features of soundtrap. This is just to make sure you've entered the right email address" with buttons "I clicked the link" and "I didn't receive the activation link" which keeps send me to above msg and bringing me around in circles.

This is very frustrating as now I've paid and can't use the service.

Also I have no idea how to contact them. I get an error when trying to send a message:

"You are not allowed to send messages. Just a quick activation and you'll be on your way"

 

aggghhh so annoying

4

• 

  rightoturbo

  • November 30, 2020 10:52

  Ha, I've got the same problem. Super encouraging to see you posted the same issue a week ago and nobody's dived in to respond. 

  3

  Comment actions Permalink
• 

  jayjaymba

  • December 01, 2020 22:54

  I'M HAVING THE EXACT SAME ISSUE AND I'VE PAID AND NO OF THE STAFF IS RESPONDING TO ANY EMAILS OR REQUESTS!

  2

  Comment actions Permalink
• 

  M. A.

  • December 07, 2020 06:08

  Hello sianob79, rightoturbo, and jayjaymba, thanks for sending us emails about this!

  We've responded to them as soon as we can, activated your accounts, and we hope you're all able to access it now. Please also check if any of our emails were routed to your spam/junk folders.

  If you ever encounter this issue again, or if there's anything else we can help you with, feel free to let us know :)

  1

  Comment actions Permalink
• 

  jclemens

  • December 18, 2020 02:48

  I am having the same issue.  seems you have a problem...

   

  0

  Comment actions Permalink
• 

  M. A.

  • January 07, 2021 21:32

  Hello, thanks for getting in touch and for sending us an email as well!

  Yes, it looks like we have a handful of accounts with this issue. We do hope we were able to help with activating your account as quickly as possible.

  If anybody else needs help with this, please email us here so we can sort this out for you much faster :)

  0

  Comment actions Permalink
• 

  abrielle.soules

  • March 21, 2021 20:12

  I am having the same issue. I have been trying to activate my account for several hours now. I just reached out in an email. Hopefully they can resolve my issue as well. 

  0

  Comment actions Permalink
• 

  Lala

  • August 17, 2021 17:01

  I am having the same issue . Please activate my account as well.

  1

  Comment actions Permalink
• 

  Valeria

  • September 13, 2021 05:40

  I'm having the same issue. Please help.

  0

  Comment actions Permalink
• 

  nikolas

  • April 29, 2022 00:27

  I cant activate my account, somehow it was "Deactivated" and i dont know what to do

  0

  Comment actions Permalink
• 

  Jethro

  • April 29, 2022 08:15

  Hi @nikolas, thanks for getting in touch!

  We've received your email about this too and we'll do our best to resolve your account activation issue once we hear from you again. 

  For other users experiencing the same issue, send us an email here for us to better assist you :)

  0

  Comment actions Permalink

Please sign in to leave a comment.