Soundtrap Site won't load - blank screen

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Brian Rizzi

• October 21, 2020 13:34

I'm trying to use Soundtrap with my classes this year to see if we should purchase it in the future. 

My 9 AM class often has trouble getting into the site. It just shows a blank white screen. We're using the free personal version for now.

Is this a problem with Soundtrap's servers at this time of day?

It happens often enough that I can't depend on Soundtrap to work on any given day.

Any suggestions?

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  M. A.

  • October 27, 2020 11:58

  Hi Brian, thanks for reporting and we're sorry to hear about this!

  We haven't encountered any issues recently, so this shouldn't be happening. Let me pass this on to our support team so we can investigate further and sort this out for you. Someone from the team will be in touch with you shortly.

  In the meantime, please let us know if there are further questions or clarifications :)

   

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  Max nelson

  • November 16, 2022 00:26

  i have faced the same issue for the past two days and it happens without fail, ive restarted the computer ive deleted the data and caches for soundtrap and ive even tried another account none of these things have helped

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  Jethro

  • November 17, 2022 00:17

  Hi @Max nelson, thanks for reaching out!

  We received your email about this too. Our Support Team will get this sorted out the soonest :)

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  smtesfaye

  • June 26, 2023 09:37

  im having the same issue could you help please?

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  Jethro

  • June 26, 2023 22:23

  Hi @smtesfaye, thanks for getting in touch!

  We received your email about this too. Rest assured our Support Team will get this squared the soonest :)

  For others experiencing the same issue, send us an email here for assistance.

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  Lobo_Loops

  • August 21, 2023 02:07

  Dear @Brian Rizzi,

  I might have just figured it out!

  I had the same problem with Soundtrap until I realized that I had its website's cookie blocked on my computer.

  Once I unblocked it, the website started working again, probably because there was code that was being restricted.

  My guess is that your school's computers have a timed, cookie-blocking system to protect students from entering unsafe websites during non-school hours. If that's the case, you might want to contact your school's technology department about the issue.

  I hope this helps. Enjoy making music!

  Yours truly, Lobo_Loops

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