Soundtrap Site won't load - blank screen

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Brian Rizzi

• October 21, 2020 13:34

I'm trying to use Soundtrap with my classes this year to see if we should purchase it in the future. 

My 9 AM class often has trouble getting into the site. It just shows a blank white screen. We're using the free personal version for now.

Is this a problem with Soundtrap's servers at this time of day?

It happens often enough that I can't depend on Soundtrap to work on any given day.

Any suggestions?

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  M. A.

  • October 27, 2020 11:58

  Hi Brian, thanks for reporting and we're sorry to hear about this!

  We haven't encountered any issues recently, so this shouldn't be happening. Let me pass this on to our support team so we can investigate further and sort this out for you. Someone from the team will be in touch with you shortly.

  In the meantime, please let us know if there are further questions or clarifications :)

   

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  Max nelson

  • November 16, 2022 00:26

  i have faced the same issue for the past two days and it happens without fail, ive restarted the computer ive deleted the data and caches for soundtrap and ive even tried another account none of these things have helped

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  Jethro

  • November 17, 2022 00:17

  Hi @Max nelson, thanks for reaching out!

  We received your email about this too. Our Support Team will get this sorted out the soonest :)

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