Education home page grinds to a halt

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Stephen Hay

• September 24, 2020 08:10

Hi all. Trying to administrate multiple compositions from a class with folders in my edu home screen as a teacher/owner. It just slows right down and fails to load preview audio, crashing the chrome tab and I can't edit the folders/leave projects/anything. Am I the only one? Mac OSX 10.15.6, tried on older macbook pro and recent macbook air, same result. Seems unable to handle a medium number of projects

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  M. A.

  • October 07, 2020 08:47

  Hello Stephen, thanks for getting in touch with us!

  Please try the following troubleshooting steps as these can fix most loading/crashing issues:

  • Clear your browser's cache
  • Update your browser
  • Open Soundtrap in a private/incognito window and try to access the projects from there

  If you're still having trouble saving after trying these, please send us an email here so we can investigate further. Let us know how it goes :)

   

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