LIMITED TIME OFFER: $0.99 for 3 months of Music Maker Supreme. $14.99/mo after. Not for users in Quebec. Ends 12/15/19. Terms apply.
Get it Now

Microphone denied when it actually has access

Comments

4 comments

  • kvist

    This is most probably not an issue with Soundtrap but rather with your browser, which - to your own security - does not grant permission to use your hardware to any random site. I am going to assume you're using Google Chrome because this is the browser with which this issue arises most frequently.

    If not, please let me know and I will provide instructions for your specific browser.

    To enable microphone access for a website in Google Chrome, navigate to the page you want to grant access to, in your case, open Soundtrap Studio.

    In the studio, look for the little lock icon on the left side of the address bar, here:

    In the popup that will open, you may already see something like this:

    In your case, "Microphone" would set be to "Block". Just change that to "Allow", reload the page and try again.

    If you can't see this dropdown, you will want to click on "Site settings" right on the bottom of the same popup.

    This will open up a list with all possible permission options the browser has for this specific site, like JavaScript, Location, Camera, etc. 

    In this list, look for "Microphone" and set it to "Allow". As with doing this through the popup, reload Soundtrap studio and try again.

    1
    Comment actions Permalink
  • Travis King

    Also having the same problem.
    I've tried 2 different browsers (Chrome & Explorer), and allowed permissions both on my windows machine and in all the browsers. Don't know where else to look!

    T

    0
    Comment actions Permalink
  • M. A.

    Hello T, thanks for reaching out!

    I've already submitted a ticket for this issue; kindly wait for an email from our support team :)

    0
    Comment actions Permalink
  • Simone Marini

    Hi. Having the same problem here, though the accesse to the mic is enabled in Chrome configuration.

    Can anybody help me with this?

    0
    Comment actions Permalink

Please sign in to leave a comment.