Interviewing Guests

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Brady Williams

• June 12, 2020 22:37

This is the second time that my guests have not been able to join the call! They arrive and the screen is black no sound nothing. Only chat enabled. It worked for 1/3 guests. I love the platform it's the best out there for video no doubt but this will not fly!

One person had a phone and was unable and the other was on a laptop. This style of service I cannot justify paying for. 

Please fix your bugs. Please <3

 

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  M. A.

  • July 07, 2020 14:36

  Hello Brady, thanks for getting in touch! We're really sorry to hear about this experience.

  We'll be sending this over to our support team as it sounds like there are technical issues that need to be looked at. Someone will be writing to you shortly.

  Please let us know if there's anything else!

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  Sandra Månsson

  • October 07, 2023 15:09

  I am having the same issue. My guest can call in, I answer and we can chat with each other but our screens are both black and there is no sound coming in. It is interesting because it worked the first time be tried calling and we have not changed anything. 

  Please sort this out for me!

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  Abiel

  • October 09, 2023 06:14
  • Edited

  Hello Sandra, thanks for getting in touch!

  We've also received your email regarding this and our team had already reached out to you.

  We'll be glad to continue assisting you via email :)

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  Miłosz Wieczór

  • November 02, 2023 13:35

  Hi, same issue happened here so I'd appreciate any advice on how to fix it. I see this comes up a lot though, could you at least post some general advice on how to troubleshoot it, alongside sample setups that are causing the problem to happen?

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  Shai

  • November 07, 2023 20:37

  Hello, your comment is appreciated. 

  There can be different factors as to why this issue is happening, so we'd like to take a look at it a bit further. With this, our team will reach out to you shortly about it through email.

  In the meantime, you can try general troubleshooting steps such as clearing your browser's cache, trying a different browser, or uninstalling and re-installing your app if you're experiencing the issue from there.

  Looking forward to your response through email :)

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