I LOST ALL MY PROGRESS

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menggaymacugay

• June 07, 2020 13:15

I MADE A SONG. I HAVE BEEN WORKING ON IT FOR THE ENTIRE DAY AND MY COMPUTER SHUT DOWN FROM LOW BATTERY. ONCE I CHARGED IT AGAIN I OPENED SOUNDTRAP UP AND ACCIDENTALLY PRESSED DISCARD INSTEAD OF RECOVER. I'm sorry if this is dumb, it probably is, but please help recover!

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  M. A.

  • June 09, 2020 20:11

  Hello, thanks for reaching out to us.

  Yes, absolutely, we're here to help! For now, we'll be passing this onto our support team and someone will be getting in touch very soon. In case this happens again in the future, please send us an email instead including the name of the project so we can check backstage immediately.

  Let us know if there's anything else :)

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  jjgalaxy32

  • May 30, 2022 12:17
  • Edited

  Yeah same thing here... I tried to make a song on my alt account (that I spent two days on) but I got a little impatient and didn't save and when I went back to the song there was nothing.

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  Jethro

  • May 30, 2022 19:25

  Hi @jjgalaxy32, thank you for getting in touch.

  We've received your email about this too. Kindly anticipate a response from our support team very soon!

  For other users experiencing the same issue, please send us an email here for us to better sort things out :)

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  Mannin2030

  • April 19, 2023 15:03

  I merged 3 tracks together and now it's showing up as nothing with the diagonal lines all through it I was working Hella hard on it and now I'm upset.

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  Jethro

  • April 20, 2023 14:08

  Hi there @Mannin2030, thank you for updating us.

  We've created a support ticket for you about your issue. Our Support Team will be contacting you soon. 

  For other users experiencing the same issues, please send us an email here :)

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