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song wont stop mixing



  • Spart

    Hello James,

    We encountered a system issue yesterday which affected performance in the studio, including saving and mixing projects. The good news is that it is now fixed and you should now be able to save and export your work without problems.

    Our apologies for any inconvenience this has caused.

    If you continue to experience any issues, please contact our support team here so we can better assist you.

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  • johnmaknak

    It's February 8, 2021, and the problem with Soundtrap mixing my song for hours, making it impossible to download it still exists. 

    I've cleared everything that can be cleared, as far as I know.

    What seems to also happen is that after a couple of hours of "mixing" the song, Soundtrap asks me to sign in again. If I do that, then the entire process starts all over again, with the mixing going on for hours before it's done. Any tips? 

    What was the system issue that you encountered 8 months ago that affected performance in the studio? Thanks. :) 

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  • Jr

    Hello, thanks for giving us a shout! 

    We'll be passing this on to our support team so we can have a closer look. Someone will get in touch with you soon. 

    If you have other questions or clarifications, please let us know :)

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  • johnmaknak

    I see where over a year-ago I wrote, because of the problem with Soundtrap mixing my song for hours. Yes, my song was over 2 hours and 13 minutes. So I tried a one-hour song and that mixed for about an hour.

    It's a year later, March 20, 2022, and the same problem remains. I was told that if I subscribe to Soundtrap Supreme, then that would give me priority mixing, so today I joined. So far, that has not benefitted me.

    Soundtrap has a lot of good qualities. But I don't know how Soundtrap can get around the mixing problem. 


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  • Jethro

    Hello, thank you for reaching out to us!

    Kindly check out the following troubleshooting steps here as these can fix most issues. 

    If the issue persist, please send us an email here for us to assist you better :)

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