Soundtrap not working all day – help!

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Wes Webb

• May 27, 2020 21:17

My students and I are struggling to complete recording for our year-end project remotely. Today, Soundtrap just plain didn't work for anyone. Was there a server crash? When do we expect this to be resolved. It's really challenging to schedule with students, and I can't do another day of teaching them how to download and use garageband and bounce files and send them to me.

Thanks for any info!

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  Spart

  • May 28, 2020 15:57

  Hello,

  We encountered a system issue yesterday which affected performance in the studio, as well as website access. The good news is that it is now fixed and your class should now be able to log in and resume their creative work!

  Our sincere apologies for any inconvenience this has caused.

  If you continue to experience any issues, please contact our support team here so we can better assist you.

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  molbyabi78

  • October 07, 2020 15:54

  I can't get into soundtrap

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  M. A.

  • October 13, 2020 08:47

  Hello, thank you for reporting this!

  Last week, we've had issues within the site which might've affected your Soundtrap experience. Our tech team has resolved these issues and you should now be able to continue using Soundtrap as always.

  All information can be found in our Community post here.

  Thank you for understanding and our sincere apologies for any inconvenience this has caused!

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