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Help please studio wont load

Comments

6 comments

  • M. A.

    Hello Caleb, thanks for getting in touch!

    We've responded via email as soon as we can and we hope all's good now. If you ever encounter this problem again, feel free to let us know :)

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  • Charles Kavanaugh

    Help!

     

    I am having this exact same issue!

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  • M. A.

    Hello Charles, thanks for getting in touch with us!

    Please try the following troubleshooting steps first as these can fix most issues:

    If you're using the app version, kindly try these instead:

    • Close all other apps before using Soundtrap
    • Clear your device's cache
    • Restart your device
    • Reinstall the app and make sure it's updated

    If you're still having trouble saving after trying these, let us know here in the Community or send us an email here. Do let us know how it goes :)

     

     

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  • Charles Kavanaugh

    Yay I got in!

     

    :)

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  • patrick.sherratt
     

    Hi,

    I've done all of these things just gets to 96 per cent and says page unresponsive.

    Emailed support too, might it be the computer I'm using or the fact that the file is big?

     

     
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  • M. A.

    Hi, thanks for sending us an email about this too and for trying out the troubleshooting steps.

    We'd be happy to continue providing assistance through email so we can do a thorough investigation of this issue. We'll be waiting for your response :)

    In the meantime, let us know if there's anything else!

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