LIMITED TIME OFFER: $0.99 for 3 months of Music Maker Supreme. $14.99/mo after. Not for users in Quebec. Ends 12/15/19. Terms apply.
Get it Now

Student Accounts

Comments

2 comments

  • Harry Miller

    Same for me. I have just made several contributions to this community forum and none of my replies are showing up. I'm assuming that means every single comment is subject to moderator approval? I understand that might be done to prevent spam, but it also slows down the process of receiving help assistance significantly.

    0
    Comment actions Permalink
  • M. A.

    Hello Roger, thanks for getting in touch and we do apologize for the delay!

    We've received your emails about this, too, and hopefully sorted this out for you. If this issue comes back, please have your students try the following troubleshooting steps:

    For the browser version:

    For the app:

    • Close all other apps before using Soundtrap
    • Clear your device's cache
    • Restart your device
    • Reinstall the app and make sure it's updated

    If they still encounter any problems, kindly send us a screenshot and a more detailed description via email so we can take a closer look. Let us know if there's anything else :)

    0
    Comment actions Permalink

Please sign in to leave a comment.