EDU admin

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Joanna Dickinson

• April 20, 2020 03:34

Hi folks

I seem to not have the EDU admin button. I feel I should have, probably I have done something completely wrong

 

cheers

 

Joanna

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  Gabrianna Boomer

  • April 20, 2020 15:29

  Hi Joanna! I originally had mine, but now I've lost my groups and can't find my edu admin tab either! I'm hoping to find some answers if someone responds to your post. Best of luck!

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  Spart

  • April 28, 2020 15:56
  • Edited

  Hello Joanna!

  If you don't see your groups and the EDU Admin tab on your profile, it can be because of the following:

  • You've been assigned with a "student" user role
  • You're assigned with "teacher" role but your permission to use the EDU Admin tab has been removed
  • You've been imported to another EDU account

  Speaking to your EDU account owner to confirm this and having them change or enable the necessary permission for your user role should easily fix this. They may also send us a direct request to re-import you to your corresponding EDU account.

  If you've confirmed that you have the correct user role and permission(s) but still don't have access to the EDU Admin tab and/or groups, please contact our support team here.

  Hope this helps. Let us know how things work for you :)

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  Pei-Chi Lin

  • July 02, 2020 16:40

  Hi there, 

  I had EDU Admin tab on my profile before, but I was added to another group as a student and I lost the role as an owner from the previous group. How can I be added back?

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  M. A.

  • July 03, 2020 09:10

  Hello, thanks for getting in touch :)

  We'll be converting this into a ticket so we can make the necessary changes in your account. Someone from the support team will be contacting you shortly.

  Let us know if there's anything else!

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