Change my free trial period

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Elise Andersson

• April 09, 2020 21:38

Hi!

Due to the covid-19 pandemic I had to prepare my education for online-teaching and started a 30-days free trial. Just days after, the 120-days free trial offer came and now I'm wondering if it is possible to change my account to a 120-days free trial period without having to delete my current account and risk deleting my students projects?

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  Audrey O'Clair

  • April 10, 2020 22:17

  Hi Elise,

  Thank you so much for sharing this with the Community!  You are right, we are eager to support teachers with distance learning.  Here is an article talking about the offer. 

   

  To add time to your account, we’ll need some more information to be able to help, so we have passed this on to our Support Team. They’ll reach out to you as soon as possible.

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  Zach Myers

  • April 20, 2020 04:54

  Hi,

  I am in the same situation. I emailed last Wednesday about extending my trial but I have not heard back yet. My trial period ended on Friday and my students cannot access their accounts right now. Please help! I really appreciate what you all do!

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  Ella

  • April 20, 2020 08:50

  Hi Zach, thank you for reaching out about this and for your patience! We'll pass this on to our Support team who will reach out to you shortly. Let us know if there's anything else and we'll do our best to help! 

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  bliporto

  • April 21, 2020 00:59

  Hello,

  I am in the same situation as the other posters.  Please let me know if there is anything I can do.  We all truly appreciate your generosity and understand that are probably overwhelmed with requests!

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  Ella

  • April 21, 2020 08:06

  Hi, thanks for letting us know! We'll send this to our Support team too :) Please let us know if there's anything else, we're happy to help! 

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  lchopoorian

  • April 23, 2020 19:33

  I am also in the same situation. May I extend my Education trial to the 120 days? I have 9 classrooms.

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  Audrey O'Clair

  • April 24, 2020 11:02

  Hi, thanks for letting us know! We'll send this to our Support team too :) Please let us know if there's anything else, we're happy to help! 

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