Groups have disappeared:(

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Stephen Whitfield

• April 07, 2020 15:04

I had groups set up, but now they are gone. It's confusing because kids are still joining groups, I'm still getting the email notifications when they join. When I click the link to view it takes me to my account, I click Groups, and its empty:(

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  Audrey O'Clair

  • April 07, 2020 16:39

  Hi Stephen,

  Thank you so much for sharing this on the Community!  It has been fixed and if you refresh your profile you should see your groups as usual!  Sorry about the inconvenience.

  We appreciate you!

  Cheerfully,

  Audrey

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  Gabrianna Boomer

  • April 20, 2020 15:28

  Hi Audrey and Stephen!

  I'm having the same issue. I've refreshed my profile and logged out and in multiple times, and still have the same issue. Could you advise?

  Thanks so much for your time and help!

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  M. A.

  • April 22, 2020 16:21

  Hello, thanks for getting in touch with us! We've received your email as well and we'll try to resolve it from there.

  Let us know if there's anything else :)

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  Gabrianna Boomer

  • April 22, 2020 16:45

  Hi! Not sure if you're responding to my comment or Stephen's. If you are responding to mine, my issue has been resolved! Thank you!!

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  avolodarskaya

  • October 23, 2021 16:52

  I'm having the same issue, where I had my groups set up, but they've disappeared, so my students can't do their assignments. Please advise!

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  Jr

  • November 10, 2021 22:26
  • Edited

  Hi there, thanks for getting in touch! 

  We’ve received your email about the issue about your missing groups and we're glad that everything is good for you. We just want to make sure everything is all set.

  If you continue to experience any issues, feel free to reply here in our Community or email us again here.

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