Microphone Access

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jen41

• March 31, 2020 15:17

I changed the privacy settings on Google to allow mic, camera, and pop ups for soundtrap.  However, when I select a voice track I get a prompt which tells me microphone access has been denied and that I should click on a camera icon in the address bar.  I do not see a camera icon in the address bar.  Anyone have a similar issue?

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  Ken

  • April 08, 2020 17:02

  Hi! Are you perhaps using a Macbook? If so, you might have to check your security permissions and allow access there, too. Also, whether you're on a PC or Mac, try changing the default input device on your audio settings and play around with it there; make sure the microphone isn't in use by other programs.

  Try out the steps and let us know how it went. For anything else, just let us know. Take care :)

   

   

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  John Kathman

  • September 22, 2020 00:13

  i have this same problem. I am still waiting for an answer. I have done everything humanly possible and yet sound trap continues to give me the pop up window saying that i haven't given access.

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  M. A.

  • October 01, 2020 05:31

  Hi John, thanks for getting in touch!

  We've responded to your email as soon as we can and we hope everything's good now.

  If there's anything else we can help you with, please let us know here or by replying to our email :)

   

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  Lyra Hamenya

  • October 15, 2020 19:35

  I have the exact same problem, I have looked online and it looks like a common issue. Ridiculous

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  M. A.

  • October 21, 2020 05:46

  Hello Lyra, thanks for reaching out!

  We've received your email about this too, and we'll continue sorting this out once we hear from you again.

  If anybody else is experiencing this, please make sure to update your Chrome browser, and then follow the steps in this support article.

  Let us know if there's anything else :)

   

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  Echo Running Wolf

  • February 15, 2021 17:55

  Just posting this in case anyone else is struggling.  I am having the same issue.  Have checked and re-checked that access is allowed, even changed the settings from "ask" to "Allowed" explicitly.  Turned off device, restarted, plugged in mic, logged back in .... nada.  However, I was using the app on my chromebook.  When I navigated back to the web version to poke around the settings some more, I accidentally hit the studio button, and discovered that the mic worked just fine in the web version.  So, it seems I can lay my vocal track on the web version, and then return to the app version to edit if I want to.  I hope that this isn't common knowledge and I'm just stating the obvious, and sounding extra dumb, but... maybe someone else has a chromebook (mine is the Samsung Galaxy), and is struggling.  Might be a work around for you, too!  Happy creating!

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  magojc315

  • November 29, 2022 08:00
  • Edited

  Hi Soundtrap Admin. I also receive the same problem here. There is no mic icon in the address bar. Instead, there is a share bar where microphone access is not found. Thanks for understanding

  And I reopened my tab. Aaaaaand there's is still none.

  

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  Jethro

  • December 28, 2022 22:30

  Hi there @magojc315, thanks for reaching out!

  We've created a support ticket for you to resolve your issue. Our Support Team will be with you shortly. 

  For others having the same issue, send us an email here for us to better assist you :)

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