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Unable to log into soundtrap downloaded from microsoft store

Comments

8 comments

  • M. A.

    Hi, thank you for getting in touch! Let me send this over to support so we can take a closer look at your account. If there's anything else, let us know :)

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  • Jim Hall

    I, too  cannot login using the app downloaded form the Microsoft Store.  It spins and then returns to the login screen.  It doesn't do anything.  I've tried all the various options with no success.

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  • Spart

    Hello mxmzx01 and Jim,

    The Soundtrap app in Windows Store isn't currently optimized to run the latest version of Soundtrap, Our developers are working on improving compatibility and support for the app. So in the meantime, we suggest using the web version of Soundtrap on your browser (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).

    If you need help with anything else, just let us know.

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  • pierce.d.hale

    Hi!  I'm new to Soundtrap, but did encounter the same behavior.  I see 2 months back this was in progress with the Dev team.  Are there any updates?  Is there expected timeframe for the resolution?  Thanks!

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  • ShadowStrikeMusic

    This problem is still persisting, I downloaded it a couple weeks ago and it won't let me sign in

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  • M. A.
    Hey there, thanks for reaching out!
     
    We'll be forwarding this to our support team. Someone will be contacting you very soon.
     
    If you have additional questions or clarifications, please let us know :)
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  • ninjacat2824

    Hey! It's been about 3 years. Any info on when this may be fixed? Because whenever I record vocals in the web version of sound trap, it's always off by a few milliseconds. I'm assuming if the app version worked, that issue with the vocals may not persist anymore.

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  • Jr

    Hi, thanks for getting in touch! 

    We’ll be passing this to our support team so we could have a closer look. You’ll receive an email from us in a few.

    If there’s anything else, please let us know :)

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