Can't Open Studio
When I try to open my studio, it just sicks to the loading screen for a what seems like ages. If i get lucky, I'll get in to work on some music but naturally for the past 2 days, i would try to load a project but it never makes it into the project because it's stuck on the purple logo screen. Please help
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Official comment
Hi! Okay, sorry to hear that! We need to investigate this further, so I have passed this on to Soundtrap Support. Someone from our team will contact you shortly :) Hopefully it will be solved soon!
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Soundtrap Studio will not load for me either. Just keeps giving me the bouncing dash endlessly (—) and when I try to load my song in the app it only loads half of it. It is a long song but I’ve never had this problem before and I just wasted the last 30 minutes trying to get it to work for a 5 minute task 👎🏻😫
I’m using Google Chrome with Windows 8.1 and a great internet connection.
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Hi! Thanks for the heads up about this.
This sounds like a browsing data issue. Doing these steps should help out:
• Clear Cache Files & Cookies
• Update Google ChromeShoot us a message if you're still getting stuck at loading after trying the fixes we shared. We'll be right with you :)
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Hello, thanks for reporting this!
Please try the following troubleshooting steps first as these can fix most issues:
- Use Google Chrome to open Soundtrap for the best compatibility and performance
- Clear your browser's cache
- Update your browser
- Open Soundtrap in a private/incognito window
If you're using the app version, kindly try these instead:
- Close all other apps before using Soundtrap
- Clear your device's cache
- Restart your device
- Reinstall the app and make sure it's updated
As a workaround, you can also try opening the Soundtrap studio in Chrome instead of the app.
If you're still having trouble saving after trying these, let us know here in the Community or send us an email here. Do let us know how it goes!
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i have an iphone 11, and i have recently updated it to ios 14, and now soundtrap won't open the studio. it gets stuck on the loading screen. the studio won't open for any accounts, or a new project. it works fine on my laptop, but i use my iphone to record vocals, so it is important for it to work on my phone. i have tried restarting my phone, deleting and reinstalling soundtrap, clearing my phone's cache, and closing all other apps before using soundtrap, but nothing is working. what do i do???
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Hello, thanks for bringing this to our attention!
We can confirm that there was an issue on our end that has affected the app on iOS 14. This has been fixed by our tech folks on the latest version of the app. Kindly update your Soundtrap app for the changes to take effect.
Let us know if you encounter any more issues or if there’s anything else we can help you with :)
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