Can't Open Studio

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Zay Fields

• October 03, 2019 14:22

When I try to open my studio, it just sicks to the loading screen for a what seems like ages. If i get lucky, I'll get in to work on some music but naturally for the past 2 days, i would try to load a project but it never makes it into the project because it's stuck on the purple logo screen. Please help

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• Official comment

  

  Ella

  • October 04, 2019 13:46

  Hi! Okay, sorry to hear that! We need to investigate this further, so I have passed this on to Soundtrap Support. Someone from our team will contact you shortly :) Hopefully it will be solved soon!

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  Rbclear

  • October 07, 2019 02:57

  My sound doesn't come up all the time. I can push play but it doesn't always have a sound.

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  Ella

  • October 07, 2019 11:43

  Hi! Thanks for reaching out! We'll need to look into this too, so I've passed it on to Soundtrap Support. They'll get back to you soon :) Let us know if there's anything else! 

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  jeffrey.deyoung76

  • October 24, 2019 02:52
  • Edited

  Soundtrap Studio will not load for me either. Just keeps giving me the bouncing dash endlessly (—) and when I try to load my song in the app it only loads half of it. It is a long song but I’ve never had this problem before and I just wasted the last 30 minutes trying to get it to work for a 5 minute task 👎🏻😫

  I’m using Google Chrome with Windows 8.1 and a great internet connection.

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  Ken

  • October 28, 2019 07:34

  Hi! Thanks for the heads up about this.

  This sounds like a browsing data issue. Doing these steps should help out:

  • Clear Cache Files & Cookies
  • Update Google Chrome

  Shoot us a message if you're still getting stuck at loading after trying the fixes we shared. We'll be right with you :)

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  Sanotyte

  • December 08, 2019 16:51

  I have done both of these, and it has not changed anything. Is there anything else I can do?

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  M. A.

  • December 11, 2019 08:58

  Hi, thank you for getting in touch! I'll be sending this over to support so we can investigate further. If there's anything else, let us know :)

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  FTT Carter

  • January 30, 2020 21:29

  I can't Update Chrome but I cleared my cookies.

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  M. A.

  • February 05, 2020 09:45

  Hello, we've also received your email. Don't worry, we're currently looking into this! Let us know if we can help you with anything else :)

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  Emperor Calick

  • June 24, 2020 21:37

  my screen shows that im in studio but my screen just stays pure white and I dont know why?

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  letschatwavapodcast

  • August 10, 2020 22:30

  when i try to open my project in the studio it loads about 95% then the screen freezes and gives me an error message. i've made sure chrome was updated (it was) and i've cleared my cache and cookies. it's still freezing on me. what should i do now?

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  M. A.

  • August 14, 2020 15:02

  Hello, thanks for letting us know about this!

  I'll pass this onto our support team so we can take a closer look at what's happening. Someone will be in touch with you soon.

  Let us know if there's anything else :)

   

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  yellowbmusic

  • August 17, 2020 04:40

  My studio is just not opening. I've been trying for two long days, which resulted in my recording being incomplete. It worked well, I don't know why now this bouncing line. Please do something about it or gimme a solution.

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  jeffrey.deyoung76

  • August 17, 2020 18:09

  I had that same problem. They told me to use google chrome and open an incognito window and it worked. It is frustrating when it works fine for a while and then one day you can’t get into the studio with an endless bouncing line.

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  DMV Lion King

  • September 22, 2020 09:44

  Hi. I cant open my studio sessions. Stuck at the loading screen. Need help asap. My album is due in a few days!! Please help.

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  Q Kiser

  • September 23, 2020 02:25

  Has there been any advancement on this issue?  I'm trying to open a project on a Galaxy S8 and a Galaxy Tab A 10.1, but both get the same result as others here: the purple animated logo (-) endlessly.

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  M. A.

  • September 23, 2020 12:33

  Hello, thanks for reporting this!

  Please try the following troubleshooting steps first as these can fix most issues:

  • Use Google Chrome to open Soundtrap for the best compatibility and performance
  • Clear your browser's cache
  • Update your browser
  • Open Soundtrap in a private/incognito window

  If you're using the app version, kindly try these instead:

  • Close all other apps before using Soundtrap
  • Clear your device's cache
  • Restart your device
  • Reinstall the app and make sure it's updated

  As a workaround, you can also try opening the Soundtrap studio in Chrome instead of the app.

  If you're still having trouble saving after trying these, let us know here in the Community or send us an email here. Do let us know how it goes!

   

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  Q Kiser

  • September 23, 2020 19:29

  Using Chrome instead of the app was successful.  Thank you!

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  onlyunoamp

  • October 03, 2020 20:37
  • Edited

  i have an iphone 11, and i have recently updated it to ios 14, and now soundtrap won't open the studio.  it gets stuck on the loading screen.  the studio won't open for any accounts, or a new project.  it works fine on my laptop, but i use my iphone to record vocals, so it is important for it to work on my phone.  i have tried restarting my phone, deleting and reinstalling soundtrap, clearing my phone's cache, and closing all other apps before using soundtrap, but nothing is working.  what do i do???

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  balcantar24

  • October 05, 2020 14:48

  I am having same issue with my Iphone 11 and my Ipad... both update to ios 14 and now the app won't load. Try uninstalling and installing app also.  No luck.  Is there a solution?

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  M. A.

  • October 19, 2020 08:22

  Hello, thanks for bringing this to our attention!

  We can confirm that there was an issue on our end that has affected the app on iOS 14. This has been fixed by our tech folks on the latest version of the app. Kindly update your Soundtrap app for the changes to take effect.

  Let us know if you encounter any more issues or if there’s anything else we can help you with :)

   

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