My account isnt enabled?

Follow

Testhebutt

• July 26, 2023 02:27

Tried to to sign in but all that happens is a message saying "Your Soundtrap account is not enabled." 

I didnt get an email about this and now I just cant login, anyone else get this?

0

• 

  Jethro

  • July 27, 2023 14:55

  Hello, thank you for getting in touch!

  We've created a support ticket for you to resolve your issue. Rest assured our Support Team will be contacting you very soon. 

  For other users experiencing the same issue, please send us an email here :)

  0

  Comment actions Permalink
• 

  tiffany.cornell.van

  • August 02, 2023 07:43

  Hi there, 

  I am having the same issue and I desperately need to access my account as I have a song on there that is extremely dear and important to me. Please help! I am heartbroken ;(

  Thank you in advance for your time, help, and consideration.

  0

  Comment actions Permalink
• 

  Abiel

  • August 06, 2023 04:39
  • Edited

  Hi, thanks for letting us know!

  We received your support ticket with us and our team had already sent you a reply.

  We'll be expecting a response from you regarding the matter. For others who are experiencing the same, feel free to reach out to us here.

  0

  Comment actions Permalink
• 

  tiffany.cornell.van

  • August 03, 2023 07:53

  Hi there, I have replied to your email. I have done all of the troubleshooting methods, I have tried using different browser aswell, and I have even tried to use multiple different devices. Please help!!

  0

  Comment actions Permalink
• 

  softguts

  • August 04, 2023 03:39

  I'm having the same issue too. It's happening on a monthly basis. I lodge a support request, my account is 'looked at' and then I regain access to the features that I've been paying for for literal years. All of this takes about a week? 

  I tried to ask one of your reps why this keeps happening, so that perhaps I can resolve it myself next time it inevitably happens, but was told it's just a a technical glitch. Please look into this

  0

  Comment actions Permalink
• 

  Abiel

  • August 06, 2023 04:39
  • Edited

  Hello everyone, thanks for bringing this up to us.

  We've both received your email. Someone will get in touch with you very soon, we might ask for some additional information regarding the matter.

  Thank you!

  0

  Comment actions Permalink
• 

  Makaila Siciliano

  • August 18, 2023 00:37

  This is happening to me too I am freaking out becuase all of my music is on that account. 

  0

  Comment actions Permalink

Please sign in to leave a comment.