Recent Problems with Importing Files
This has only occurred for me since last week and this was never a problem beforehand. Whenever I import an MP3 file into the studio, it sounds and works perfectly fine.
However, as soon as it's mixed or exported, it turns into an eye-piercing and glitchy sound that continues throughout the entire duration of the audio. Similar to the sound of a dog whistle only louder and with occasional crackling. There was one case where the next day the audio also turns into that noise when I reopen the studio the next day.
I've used Soundtrap since 2020 and have not had this problem until last week. Is there any way I could resolve this or if this is just a bug/glitch?
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Hi, thanks for reaching out! An MP3 file is a lossy format which can result in a low quality sound when importing. Though, we're happy to look into this for you. We'll be sending this to the support team so we can investigate further. Someone will be in touch with you shortly. Let us know if there's anything else :)
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