MP3 export does not work!
My MP3 export button is stuck on Preparing... and then either does not export or exports as 'null.mp3' which has no audio data, and is silent.
I am using the Premium subscription and this is especially frustrating because I have no other way of exporting my full track, unless I bounce out the stems individually but that isn't practical for as large of a project as this is.
I had a live chat with Mac, and he told me it just wasn't ready for export yet. I thought, okay, no problem, it's probably to do with the length. He said he'd email me my file when it was 'ready' to export, but never did. That was only last night, but it should not take 12 hours to export a 3 minute song as an mp3 file.
If it makes a difference, I'm using the latest version of Google Chrome on a Macbook Air running 10.13.16 High Sierra. I was told to try exporting in incognito mode and clear my cache, that didn't make any difference.
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Hey Eden, we're so sorry to hear you're experiencing these troubles and hold our hands up to say that there was a bug causing this in our software.
Can you confirm if this is still happening for you? Our engineering team are working on it as we speak!
Appreciate your patience here.
Kish
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Hi, thanks for getting in touch! Can you please try these troubleshooting steps?
- Try using an incognito/private browsing window
- Try using a different device
- Create a copy of your project by clicking Save as..
- Merge tracks all at once
If you're still experiencing issues, feel free to reach out to us here.
Let us know if there's anything else we can assist you with :)
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