Students Having Trouble Logging In

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Owen Drabek

• May 18, 2023 16:49

I am getting students logged in and some of my students are having issues logging in. They get a message that says I need to unassign and then reassign them, but they aren't showing up in my class. I also see it says they have an account already when this is the first time they are using soundtrap.

Help

Thank you

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• 

  Abiel

  • June 01, 2023 14:40

  Hi there, thank you for getting in touch!

  We've created a support ticket for you so we can have a closer look at your account. Our Support Team will be contacting you very soon.

  For other users experiencing the same issues, please send us an email here :)

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