All songs stuck on mixing

Follow

tayne197

• March 06, 2023 23:42

Hi, I've been working on a project for a few months now, and last night it got stuck on mixing for around 10 minutes. I decided to close down my PC and check it in the morning, and when I did I found that it was still mixing.

I came on here looking for help and tried clearing the cache, checking chrome was up to date, and using incognito mode. I even tried using a different browser.

When none of these worked, I duplicated the file and that was also stuck. I then recreated it in a fresh file from scratch and all versions I have of the song are stuck on mixing, even the new one. Does anyone have any idea what could be causing this?

0

• 

  Abiel (Music Maker)

  • March 07, 2023 12:57

  Hello, thank you for reaching out!

  We had an issue earlier and we'd like to inform you that the Soundtrap website has already been fixed. You should now be able to access Soundtrap without problems.

  We apologize for any inconvenience this has caused. If you have additional clarifications or for others having the same issue, please let us know or send us an email here for us to better assist you :)

  1

  Comment actions Permalink
• 

  tayne197

  • March 06, 2023 23:56

  update: I've also tried using another PC and downloading the app. Not sure if it matters, but I'm also using the free version.

  0

  Comment actions Permalink
• 

  tayne197

  • March 07, 2023 03:28

  update 2: i made a new file that's literally two piano notes and it's also stuck on mixing, i also deleted the original file (as i'd already made a duplicate) to see if that might somehow be interrupting the mix of the others

  0

  Comment actions Permalink
• 

  Renê Mendes

  • March 07, 2023 21:16

  Está acontecendo comigo também, as mixagens estão congeladas

  0

  Comment actions Permalink
• 

  src

  • March 08, 2023 03:35

  Hi Soundtrap team,

  I am still encountering the issue where the music keeps mixing for more than a few hours this morning. I am using the web browser ver.

  Can the issue be looked into again? Thanks!

   

  0

  Comment actions Permalink
• 

  Jethro

  • March 08, 2023 16:50

  Hello, thank you for reaching out and updating us!

  Our team is aware of the issue and currently working to fix it as soon as possible. We'll get back to you once we have an update on the matter.

  In line with this, we apologize for the availability issues you’ve experienced over the past few days. You can see our System Status here at all times.

  While we're sorting things out, we've added a temporary feature that allows you to directly download the project from the Studio. Under File, select "Download mix (beta)"
  
   Thank you in advance for understanding and extending your patience.

  -1

  Comment actions Permalink

Please sign in to leave a comment.