Old school email problem (Can't log in to my old music)

I have a problem with my school email.I mean it changed and it kinda affect the installments/appearance of my old songs.Like,you know when you have a new school email/password,you wouldn't have your old songs on it (same here).Because the songs that I've been making is on my old school's account.This is a bit like trying to recover the account.We did use personal use but it seems that my old school account(with my music in it) has been disband/removed from its primary source(old school).

I'm just depressed with this problem.I mean,like if I'm the owner,I can be able to log in easily.I'm a little bit angry because my old music weren't there anymore,on my new school account.At first I thought that if I'm the user,it doesn't matter if I have a new school account.I thought it would be on Sound trap no matter what! I understand why I couldn't see it anymore but I have hard time trying to find a way to be able to log in to my old account,which has all my music.

Is there any way I can be able to log in to my old account?Also can I please ask how to download my music into a personal use account.Like to be there forever without the account problem.I hope it make sense.I just need a way to get to my old school account,and take out all my music and then I'll figure out what to do next.To download it?Whether on a flash or a music-download.I don't know,either way.Yeah....

There's no rush to this request.I just need my old music back.If you can help me I'll be very appreciated.I also wanted to fix this school account problem.Anyways,I'm just worried that I wouldn't be able to listen to my old music again.Of course it's my fault for not realizing this sooner.Thank you so much.I hope you can fix this,Sound trap Support.

Abiel

February 13, 2023 11:40

Hello, thanks for getting in touch!

We've created a support ticket for you. Our Support Team will be in touch with you shortly :)

Melissa Sepulveda

March 07, 2023 00:54
Edited

I’m having the exact same problem. I thought the account would remain active, so I would create personal songs on that account, but now I cannot log into my old school account. I’d like to be able to save my old songs as well if possible.

March 07, 2023 13:00

Hi,

I've created a support ticket for you too. Someone will contact you very soon!

For others having the same issue, please let us know or send us an email here for us to better assist you :)

Old school email problem (Can't log in to my old music)

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