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How to chat with Soundtrap support




  • Jethro

    Hello, thanks for getting in touch!

    We've received your email about this too and our Support Team will be responding soon.

    For other users experiencing the same issue, please try these initial troubleshooting steps:

    • Use Google Chrome to open Soundtrap for best compatibility and performance
    • Clear your browser's cache
    • Use the updated version of your browser
    • Try using a private/incognito window in Chrome

    If you're still having trouble after trying these or other issues, send us an email here for us to better you :)

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  • Maria Homman

    Hi! I need help. Since I updated my subscription I am automatically in the Beta version, Live. And I cannot work there, I would like to not have the box checked, but in my case there is no box to detick...

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