How to chat with Soundtrap support

Here’s how:

1. From the Home page, click the Support button on the bottom right corner.

2. Then, click the Live chat.

3. From there, you need to fill the following info:

1. 1. Name
   2. Email address (it is better to use the registered email address)
   3. Current subscription (required)
   4. Message (brief summary of the message)

Once done, just click Start chat.

You just need to wait for the support to start the chat.

Legends:

1. End chat
2. Attach file
3. Options
• Sound
• Email transcript
• Edit contact details
• End chat
4. Maximize
5. Minimize
6. Zendesk.com
7. Back

IMPORTANT NOTES:

• Using the email address in contacting us would make the process much easier.
• Make sure to include the correct subscription to be routed in the correct department. Click here to know your current subscription.
• Chat time: 2 AM - 7 PM US EST.