Here’s how:
1. From the Home page, click the Support button on the bottom right corner.
2. Then, click the Live chat.
3. From there, you need to fill the following info:
-
- Name
- Email address (it is better to use the registered email address)
- Current subscription (required)
- Message (brief summary of the message)
Once done, just click Start chat.
You just need to wait for the support to start the chat.
Legends:
- End chat
- Attach file
- Options
- Sound
- Email transcript
- Edit contact details
- End chat
- Maximize
- Minimize
- Zendesk.com
- Back
IMPORTANT NOTES:
- Using the email address in contacting us would make the process much easier.
- Make sure to include the correct subscription to be routed in the correct department. Click here to know your current subscription.
- Chat time: 2 AM - 7 PM US EST.
Comments
2 comments
Hi! I need help. Since I updated my subscription I am automatically in the Beta version, Live. And I cannot work there, I would like to not have the box checked, but in my case there is no box to detick...
Hello, thanks for getting in touch!
We've received your email about this too and our Support Team will be responding soon.
For other users experiencing the same issue, please try these initial troubleshooting steps:
If you're still having trouble after trying these or other issues, send us an email here for us to better you :)
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