Got a subscription?
If you're a Soundtrap Music Makers, Storytellers, or Complete subscriber, you can always switch to the free account to stop paying. To do that you can cancel your subscription.
You will still be able to use Soundtrap but with a limited amount of loops and instruments. However, if you've made the choice to delete your account, first cancel your subscription.
After you're done, contact us through the "Support" button at the bottom right corner of the page (on Soundtrap) and ask us to delete your account.
Note: Deleting your account will remove all of your recorded material.
Got a free account?
If you have a free account, nothing will force any transaction, only if you've purchased or authorized one yourself.
To delete your free account, contact us through the "Support" button at the bottom right corner of the page (on Soundtrap) and ask us to delete your account.
Note: Deleting your account will remove all of your recorded material.
Need help?
If you’re having trouble using Soundtrap, please try contacting us through the "Support" button at the bottom right corner of the page first. We'll do our best to help you out.
Reactivate
Once your account is deleted you have 7 days to change your mind and reactivate the account again. Contact us through the "Support" button to reactivate your account.
Once those 7 days have passed, the account will be gone forever.
Comments
6 comments
No, me permiten cancelar mi suscripción o eliminar mi cuenta
Hi @eraldo, thanks for reaching out to us!
Our apologies, as we currently don't offer support in Spanish. Would you mind translating your post/comment to English?
You can also send us an email here :)
Hello, can you please delete my free account? I created it such a long time ago but I never really did much with it, so I want to get rid of it for good.
Hi there @Eros Jimenez, thank you for updating us.
We've created a support ticket for you about your issue. Our Support Team will be contacting you very soon.
For other users experiencing the same issues, please send us an email here :)
Can you please delete my account? I just signed up to see how it works.
Hello @Maciej, thanks for getting in touch!
We've received your email about this too. Rest assured our Support Team will get this squared the soonest :)
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