You might have to wait a few minutes for the Premium features to appear after purchasing. But who wants to wait forever? If they still haven't appeared after 10 minutes, please contact us at support [at] soundtrap.com.
You might have to wait a few minutes for the Premium features to appear after purchasing. But who wants to wait forever? If they still haven't appeared after 10 minutes, please contact us at support [at] soundtrap.com.
Comments
5 comments
I paid for a subscription and i still dont have the premium! This app just took my money! I want a refund or my subscription
Do i need to call my lawyer? Cause im sure i've been robbed by soundtrap. If this can't be fixed by tomorrow i'll have my lawyer contact you guys. And i need an extention on my subscription because i still dont have premium. Its simple. Fix the problem and quit giving me the "run-around" through emails. Its been 3 days if emailing you guys back and forth! I want a refund. I'll never purchase anything with you people again. If you can't fix it, refund my money, i've shown proof of my purchases in the emails i've sent to support@soundtrap.com so if it cant be fixed in the next 24 hours, i'll have to call my lawyer for theft
You have to enail the support email. Then send screenshots of proof, and they’ll fix it for you. It’s happened to me twice, but each time, they’ve helped fix it. Just show proof in the email you send them
Hello! Today I paid for Premium Subscription with my IPhone (my apple ID: mkabaeva@gmail.com). But on account subscription is not activated. My Soundtrap account is hzhz8.
Thank You
Same problem, support is not acknowledging my request.
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